1. What type of materials do you use?

We use premium, museum-grade matte paper and high-quality canvas options. All prints are made with archival inks to ensure rich colour and long-lasting impact.

2. Are the prints framed?

You choose the frame — we handle the art.
All prints are sold unframed, giving you the freedom to style them your way. Whether you're going for minimal, modern, or bold, our artwork is designed to elevate any frame you pair it with.

3. Do you ship internationally?

Yes, currently we ship to the US, Canada, France, Germany, Italy and Spain through our trusted print partners. We are adding more to the list as we grow. If your country is not listed here please get in touch and we can arrange a shipment.

4. How long does shipping take?

Most UK orders are processed and shipped within 2–5 business. International delivery time depends on your location, but typically ranges between 5–12 business days.

5. Can I return or exchange my order?

As everything is made to order, we don’t offer returns for buyer’s remorse, but if your order arrives damaged or incorrect, we’ll replace it at no cost. Just reach out within 7 days of delivery with a photo.

6. Do you offer custom artwork or commissions?

We do! Please contact us at hello@empire-walls for bespoke or custom artwork. Just let us know what you’re looking for and we’re happy the help.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and other secure payment options at checkout.

8. I’m an interior designer. Do you offer trade or wholesale pricing?

Yes — contact us directly at hello@empire-walls.com for collaborations, bulk orders, or trade discounts.