Terms & Conditions

Welcome to Empire Walls.

By using our website, you agree to the following terms. Please read them carefully. If you do not agree, please do not use this site.

Use of the Site

All content on this website, including artwork, photography, and written text, is the intellectual property of Empire Walls and may not be copied, reproduced, or used for commercial purposes without written permission.

You agree not to use this site for any unlawful purpose or in any way that may damage or impair the operation of Empire Walls.

Orders & Payments

All orders are processed securely. Payments are accepted via major credit cards, PayPal, and Apple Pay. Once an order is placed, it cannot be modified. Please double-check your selections before checkout.

Product Availability

All products are made to order. While we do our best to maintain accurate inventory, availability is not guaranteed until your order is confirmed.

Limitation of Liability

Empire Walls is not liable for delays in delivery or issues caused by third-party services, including Printify and global shipping providers. We are also not responsible for minor colour variations due to monitor settings or print processes.

Privacy Policy

Empire Walls values your privacy. This policy explains how we handle your personal information.

Information We Collect

We collect your name, email, shipping address, and payment information when you place an order. We may also collect data through cookies to improve your experience.

How We Use It

Your information is used to process orders, provide customer service, and send occasional promotional emails (you can unsubscribe anytime).

Third-Party Services

We use trusted services such as Printify, for fulfilment, analytics, and communication. These services comply with privacy standards.

Data Protection

Your information is stored securely. We do not sell or share your data with unauthorised parties.

Requesting Data Removal

To request a copy of your data or ask for it to be deleted, contact us at hello@empire-walls.com.

Shipping & Returns

Shipping

Most UK orders are processed and shipped within 2–5 business. International delivery time depends on your location, but typically ranges between 5–12 business days.

Returns & Replacements

Because all items are custom-made, we do not accept returns or exchanges for buyer’s remorse.

However, if your item arrives damaged or incorrect, we’ll gladly offer a replacement at no cost. Please contact us within 7 days of delivery with your order number and a photo of the issue.

Copyright & Intellectual Property

All artwork, design elements, logos, and written content on this website are the exclusive property of Empire Walls and are protected under international copyright laws. Unauthorised use or reproduction is prohibited.

Contact Information

For any questions or legal inquiries, please contact: hello@empire-walls.com

Last updated: 2025